**Position Title: Customer Service Representative****Reports to: Materials Manager****Work Location: Ramos Arizpe, Coahuila, Mexico**As a **Customer Service Representative**, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales.**RESPONSIBILITIES**:*****Client Interaction**:- Respond promptly and professionally to client inquiries, providing accurate and timely information.- Assist clients with product or service-related questions, issues, and requests.- Build and maintain strong client relationships through effective communication and problem-solving.**Issue Resolution**:- Investigate and resolve client complaints or issues in a timely and efficient manner.- Collaborate with internal teams to address complex client concerns and ensure resolution.- Escalate issues to appropriate departments when necessary and follow up to ensure resolution.**Product/Service Knowledge**:- Develop a deep understanding of our products or services to effectively assist clients.- Stay informed about product updates, changes, and new features.- Provide guidance and recommendations to clients on product/service usage.- Production requirement planning management in ERP System.**Documentation and Reporting**:- Maintain accurate and detailed records of client interactions, issues, and resolutions.- Inventory control Knowledge- Generate reports on client service activities and feedback for management review.- Identify trends or recurring issues and recommend improvements to enhance client satisfaction.**Quality Assurance**:- Adhere to established service standards and protocols.- Participate in quality assurance processes to ensure consistency and excellence in service delivery.**REQUIREMENTS**:- Bachelor's degree or equivalent.- **Proven experience in customer service or a related field. **(he**adliners and overhead systems, door and console armrests, instrument panel trim components, and fiber solutions)**:- **Knowledge of the automotive interior products industry.**:- Excellent communication and interpersonal skills.- Strong problem-solving abilities and attention to detail.- Ability to handle challenging situations with professionalism and empathy.- Proficiency in using customer service software and tools.
