.**Customer Service Representative OLAC** **-** **(**30007865**)****Description**Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.**Why Ansell**Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.**Why we do it**Safety culture is what we believe in! Protecting people and protecting the planet through innovation and sustainability is what we are passionate about. Ansell's purpose is protection! Come join a trusted market leader!**Ansell is looking for a** **Customer Service Representative OLAC****About this opportunity****Role Profile**Position Titile**:Customer Service Representative**Job Location: Queretaro MX**Job Type**: Full-TimeReports to Sr Supervisor Customer Service**What would this role look like in detail?****GENERAL SUMMARY OF POSITION**Reporting directly to the Customer Service Supervisor, the Senior Account Specialist is directlyresponsible for relationship management, accurate order processing and fulfillment, and customerretention of an account portfolio for Industrial and Healthcare customers with an annual sales valueup to $120M. The Account Specialist serves as the primary point of contact for an assignedportfolio of accounts within a predefined region in partnership with respective field sales. This rolewill provide customer support by analyzing and processing orders; and responding to customer andfield sales requests and inquiries. The Senior Account Specialist will collaborate with crossfunctional business partners including Supply Chain, Finance, Marketing and Distribution Centersto facilitate a best-in-class customer experience.- **RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES**- Manage the order lifecycle process for all customers in assigned portfolio of accounts- (Industrial and Healthcare; Distributors and End-Users; Global and National Partners; and Regional)- Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers- Monitor, report, and document service complaints by clarifying customer complaints