Customer Service Representative (Planta Folding Carton)

Customer Service Representative (Planta Folding Carton)It is the link between the company and its clients to ensure excellence in service.Confirms purchase orders and delivery details, through effective communication with customers.Efficiently processes purchase orders received through any electronic means, adhering to established procedures.Analyzes quotations and designs received from Sales Professionals to ensure they contain complete information and guarantee customer satisfaction.Processes order information efficiently and accurately (quantities, selling prices, file numbers, part numbers, dimensions, tests).Optimizes the use of production and distribution resources by preparing efficient conversion process routes for work orders and scheduling shipments, forwarding them to the Customer Service Manager for approval.Ensures reliability on the customer page by carefully reviewing inventories, purchase orders, and balances.Channels customer complaints to the appropriate persons or departments regarding billing, product, or service offered, for proper investigation.Minimum Requirements:Minimum of 3 years of experience in areas related to customer service, production planning, and similar fields, primarily in maquiladora companies.Bachelor's degree in economics or administration-related fields.Excellent service attitude.Ability to work in a team.80% proficiency in English.#J-18808-Ljbffr