Customer Service Representative (Planta Folding Carton)

Descripción y detalle de las actividades
It is the link between the company and its clients to ensure excellence in service.

• Confirms purchase orders and delivery details, through effective communication with customers.

• Efficiently processes purchase orders received through any electronic means, adhering to established procedures.

• Analyzes quotations and designs received from Sales Professionals to ensure they contain complete information and guarantee customer satisfaction.

• Processes order information efficiently and accurately (quantities, selling prices, file numbers, part numbers, dimensions, tests).

• Optimizes the use of production and distribution resources by preparing efficient conversion process routes for work orders and scheduling shipments, forwarding them to the Customer Service Manager for approval.

• Ensures reliability on the customer page by carefully reviewing inventories, purchase orders, and balances.

• Channels customer complaints to the appropriate persons or departments regarding billing, product, or service offered, for proper investigation.

Experiencia y requisitos
Minimum of 3 years of experience in areas related to customer service, production planning, and similar fields, primarily in maquiladora companies.

Requirements:

• Bachelor's degree in economics or administration-related fields.

• Excellent service attitude.

• Ability to work in a team.

• 80% proficiency in English.

Beneficios
Beneficios de acuerdo a la LFT
Fondo de ahorro
Caja de ahorro