Customer Service Representative (Portuguese)

**What the role is about**:**Who is our client?**The world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries.**Responsibilities**:- Identify customer issues and collaborate with the team to find practical solutions.- Take ownership of customer cases, ensuring end-to-end resolution.- Provide service to our global customer base in multiple languages.- Take ownership of customer issues, solve problems, and handle cases from start to finish.- Work collaboratively with the team.- Attend regular meetings with team members and managers.- Participate in projects as assigned.**Required Skills and Qualifications**:- Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.- Communication: Excellent verbal and written communication skills with colleagues and customers.- Empathy: Genuine care for customers' needs and a passion for helping others.- Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.- Collaboration: Strong team player who understands the importance of working together for success.- Language Proficiency: Impeccable written and spoken English and Portuguese proficiency.**Preferred (Nice to Have) Skills**:- Tech Savviness: Knowledge of mobile and digital technology.- Support Experience: Previous work experience in a customer support environment.