_Gordian Staffing, A New Way of HR._We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.Our client, based in Colorado, has over thirty years of experience working with community associations, administrating and managing day-to-day situations, always aiming to be a steward of the community and give them peace of mind knowing that their assets are being given the highest of quality care.As a remote Customer Service Representative, you will be responsible for taking phone calls, answering basic questions, and directing the most complex issues to the right person in the team.**The activities for this position are**:- Answer all phone calls, escalate when needed, answer basic homeowner questions, and post them in the CRM system.- Data entry into the system.- Book meetings.- Update the company's website.**SCHEDULE**:- Monday to Friday, 9:00 - 18:00._**We offer**:- Competitive salary.- Remote Work and equipment.- 12 days of Vacation at the year mark.- Vacation Bonus.- 30-Day Aguinaldo.- Mayor Medical Insurance.- Minor Medical Insurance.- Food Tickets (10% of monthly gross salary).- Restaurant Tickets (MXN 2000 per month).- Saving Fund.- Work Stability.**Minimum requirements**- At least one year of experience working in a Call Center.- Strong computer skills.- Strong writing skills.- Experience using Microsoft Office 360.It's a plus if you have the following:- Experience using CINC systems.- Experience working with American customers.**Skills**- Empathetic- Good Listener- Customer Oriented- AssertiveTipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno de 8 horasIdioma:- Inglés avanzado (Obligatorio)