**Frontier is a venture-backed startup based in San Francisco, with a fully distributed team across the world.**- **Remote Role**- **Requirements**:- **Great communication skills, written and orally.**- **Demonstrate strong abilities to work independently and as a remote team player.**- **Must be adaptable and flexible, demonstrating abilities to work with process and information changes.**- **Must be willing to complete assessments that include a typing test of 25+ wpm.**- **Must be at least 18 years of age.**- **Must have at least a High school diploma or GED.**- **Must be willing to participate in a background screening.**- **Must have Mexican national documentation**- **Remote role but must be willing to be onsite for first 3 weeks as part of training program - transportation shuttles will be provided from strategic parts of the city****Company will Provide**:- All Hardware needed to be successful: computer, headset, keyboard, mouse, etc.- Full Medical, Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state- Paid Birthday Leave- Paid Time OFF starting 2nd month of employment- Food vouchers of 220 MXN weekly**Other Benefits**:- MXN 3800 pesos weekly pay- MXN 220 pesos weekly transportation bonus- Lunch for the first 3 days of training (equals MXN 240 pesos)- MXN 1300 pesos monthly production bonus- 17 paid days off per year, regular is 7 days per year- Medical Insurance (free consultation and all costs derived for free in private Dr. Hospital de la Mujer y el niño, very prestigious there)- Next Gen (kids tuition) MXN 500 pesos per month for kid studying up to 2 kids- School Tuition Program MXN 1500 monthly for school tuition payment for employee- Savings Fund (15% interest)- MXN 240 pesos weekly for onsite lunch (pantry)**As a Customer Support Representative, you will...**- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.- Ensure that all log-in and passwords (both internal & external) are kept confidential.- Document all information on customer interaction according to standard operating procedures.**Other Qualification**:- Only searching in the zip codes listed - Eastern part of Tijuana (22216,22206,22237,22237,22215)- Must have national documentation- HS diploma or GED**Salary**: $3,800.00 per weekSchedule:- Turno de 8 horas