Customer Service Representative Remote (Tier 2)

_This is a _**Remote**_ _position._

**Job Title: Customer Service Agent**

**Responsibilities**:

- Engage with Customers, tailoring interactions for an exceptional experience.
- Addresscustomer needs.
- Provide accurate information and resolve issues.
- Handle feedback and complaints professionally, striving for Customer satisfaction.
- Stay updated on regulations and policies.

**Qualifications**:

- High school diploma (Bachelor's degree preferred).
- Previous customer service experience, healthcare industry experience a plus.
- Excellent interpersonal skills, problem-solving abilities, and empathy.
- Proficiency in customer service software and EHR systems.
- Commitment to patient confidentiality and data security.

**Benefits**:

- Competitive compensation and benefits.
- Opportunities for professional growth.
- Join a supportive team dedicated to improving the patient experience.

**Requirements**:

- Equipment needs to hava : 16 GB ram memory, 25+mbps upload speed, have a headset and webcam
- Have a dedicated space for work
- Proven experience in a customer service role.
- Advanced English and excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work well with diverse customers.
- Patience, empathy, and the ability to remain calm and professional in challenging situations.
- Ability to multitask and prioritize tasks effectively.
- Commitment to providing outstanding customer service and resolving issues promptly.

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 - $20,000.00 al mes

Horario:

- Diurno

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Idioma:

- Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial