At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
SpotOn is dedicated to delivering exceptional customer experiences through top-notch client support. We are seeking a reliable and client-focused Support Agent to join our Integrations Field Operations team. If you thrive in a fast-paced environment, excel in problem-solving, and have a knack for providing great customer service, this role could be perfect for you!
**Key Responsibilities**:
- Manage backlog and inbox to ensure prompt responses and follow-ups.
- Resolve client issues with accuracy and effectiveness, working closely with account executives and team members to provide solutions.
- Document all client interactions and transactions in our database for seamless backlog and inbox management.
- Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics.
- Participate in coaching sessions, complete training modules, and acknowledge completion of required exams.
- Maintain up-to-date knowledge of SpotOn products, services, and policies to provide accurate client support.
- Present advanced product features to encourage client product adoption.
- Conduct detailed audits of data transfers to ensure accuracy, completeness, and compliance with standards.
- Diagnose complex issues and uncover underlying client needs, delivering tailored solutions.
**Qualifications**:
- **Education**: High school diploma or GED required; some college or technical school preferred.
- **Experience**:
- 2+ years in a call center, customer service environment, or similar field.
- Experience with Point-of-Sale (POS) systems or integrated POS software preferred.
- Experience in restaurant operations is a plus.
- **Skills**:
- Exceptional verbal and written communication skills.
- Proficiency with CRM tools, Salesforce, and Talkdesk.
- Strong problem-solving skills and critical thinking abilities.
- Fluent in Spanish (written and spoken) is a bonus.
- Ability to work under pressure, manage multiple tasks, and resolve issues efficiently.
- Previous experience in retention roles is desirable, especially with a focus on customer relationship management and goal-oriented performance.
**Benefits**:
- Base Salary $23500 mxn + Performance bonus $3,660.00 mxn
- Food Vouchers $1,500.00 mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan
**#LI-Onsite**
SpotOn is an e-verify company.