.Posted08-Nov-2024Job typeFull timeCountryMexicoLocationTultitlan, MexicoLead recruiterDaniela PerezFunctionSupply & LogisticsReporting LineInternational Logistics and Customer Service Jr Manager LACOn-site/RemoteOn-siteLevel of experienceIndividual Contributor/Support (Non - Managers)Contract typePermanentYOUR OPPORTUNITYYour opportunityThis is a unique opportunity to be part of our customer service team and play an important role in our organization. You will build deep partnership at a global and local level, across Bacardi. You will play a major role in providing customer service to the markets in Central America region, ultimately helping Bacardi to deliver against our BEST10 growth aspirations to support sales.About youYou are highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart. You are skilled at consistently building deep, trusting partnership with markets and operations leaders. Structured, focused and organised as you navigate multiple high priority tasks. You are solution oriented with a fantastic attention to detail, great listening skills and proactive approach to anticipating business needs.RESPONSIBILITIESWith our consumer at the heart your key focus will beKey point of contact for all orders tracking with Supply Chain Team and customer.Responsible for on-time and effective customers order processing and billing.Coordinates order execution from the moment it has been shipped from the plant till it arrives to the customer and makes sure all internal and external customers are properly updated.Ensures compliance with all department processes and procedures.Participates in the credit control process, coordinating with finance and area managers to ensure that credit checks are performed, and orders are released on time.Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.Ensures smooth month/quarter/year-end financial reconciliation process on inventory and revenue recognition.Supports new product development in the regions by serving as a project manager for L3 geo extension projects and sanitary registers for all their innovations.Coordinates the annual price list revision with area manager, finance team and customer.Ensures that the customer master data in Bacardi system is correct and up to date.SKILLS & EXPERIENCE**Skills**:Business savvy and a good understanding of the consumer & customer needs.Demonstrate accountability and capability to work independently with confidence to ask for support when required.Ability to find effective ways of working within a matrix organization, and within a fast-changing environment.Administration skills, analytical skills, and close attention to detail.Managing stakeholder expectations in relation to delivery & executionWillingness to work collaboratively with teams across different geographies and cultures