Customer Service Representative (V)

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our team is growing and we're looking for Customer Service Representatives to join us.Position OverviewWe are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer and be comfortable supporting customers through a variety of mediums such as but not limited to phone and email.ResponsibilitiesRespond in a professional manner to customer concerns via ticketing-based softwareStrong time management and prioritization skillsExcellent problem-solving and troubleshooting skills to determine proper issue resolutionEffective written communication skillsAttention to detail and dedication to the customer service experienceAbility to quickly learn and employ new and existing workflows as business needs evolveOther tasks as necessaryKnowledge & ExperienceAt least 1+ years of BPO experience preferably in customer serviceOutstanding verbal and written communication in business terms with external customersCapability to maintain the highest confidentiality around company proprietary informationEnjoyment of working with and communicating with people and solving problemsAbility to multitask and prioritize while remaining calm and pleasantSolid problem-solving skillsStrong organizational skillsQuick thinkers & able to adaptCourteous with customersCustomer Service experience#J-18808-Ljbffr