At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
Recently, SpotOn has:
- Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
- Earned awards for Great Places to Work and Built In's Best Places to Work
- Earned award for Inc's Fastest Growing Company in 2023
- Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
- Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
This year, we're going even bigger—caring hard and moving fast down the path of high growth and positive impact.
That's where you come in.
We are looking for **Restaurant Management Analysts** to join our customer service team helping customers.
As a **Restaurant Management Analyst**, you will manage clarifications for our clients while providing excellent customer service.
**Responsibilities**:
- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
- Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution, and quality assurance metrics.
- Maintain knowledge of SpotOn products, services, and policies.
- Perform other duties as assigned by supervisor or manager.
**Skills and Knowledge**:
- Excellent communication skills in English and Spanish, both verbal and written.
- Strong problem-solving and critical-thinking skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
**Requirements**:
- Advanced English (C1)
- 1-3 years of experience working in a customer service environment
- Experience in banking, finance, payments, or related customer service industries
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.
**Benefits**:
- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
- Food Vouchers $1500.00 mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan
**#LI-Onsite**
SpotOn is an e-verify company.
