Customer Service Senior Executive

The Customer Service Senior Executive supervises order processing and order fulfilment tasks.- He/She organises clients' contact database, and monitors responses to customer requests and queries to minimise gaps in customer service delivery.- He/She researches on customers' needs to improve customer relationships and experience.- He/She identifies appropriate channels and solutions for managing customers' concerns.- He/She analyses feedback and trends on various platforms used by customers to identify problems and opportunities for developing business process improvement solutions.- He/She works in a customer-driven and service-oriented environment.- He/She is a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.**Key Requirements**- You have solid prior experience in a similar role- You have excellent organizational, administrative and problem-solving skills- You possess strong communication, interpersonal, and customer service skills- You work well in matrix environments requiring you to work with a wide range of stakeholdersTipo de puesto: Tiempo completoSalario: $1,000.00 - $1,500.00 a la semanaHorario:- Turno de 10 horasTipos de compensaciones:- Bono de asistencia- Bono de puntualidadEducación:- Licenciatura trunca o en curso (Deseable)Experiência:- Customer Service: 3 años (Obligatorio)