Customer Service Spec Ii - Hybrid

About HireRight:
Overview:
**Role Purpose**:
**Responsibilities**:
**Responsibilities**:

- Field and resolve issues of low to moderate complexity; escalate more difficult issues
- Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

Qualifications:
**Education**:

- H.S. Diploma Required
- Associates Degree or Higher Preferred

**Experience**:

- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
- Excellent written and verbal communication skills in English including proper grammar.
- Typing at 30 WPM
- Listening Skills
- Strict Confidentiality Standards
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
- Demonstrated ability to provide a high level of quality customer service

What do we offer:
Additional Benefits Include:

- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.
- Food Voucher + Meal Bonus
- Generous Vacation Program
- Monthly Transportation Allowance / Payment of Teleworking Expenses
- Insurance for major medical expenses
- Business Casual Attire
- Generous Referral Program
- Professional Growth.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities