.Would you like to take this opportunity to influence the industry towards a more responsible use of the world's natural resources?At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.This is your invitation to rise above what was possible yesterday.JOB STATEMENTThis position assures the quote and order handling competence to give adequate support within Metso Outotec Mexico, towards End Customers and Site Account Managers. Primary activities will include quote and order handling end to end process to support customers and Site Account Managers within Sales Team defined.The Customer Service Representative will participate with Services sales team to support execution of the market product sales strategy and action plan for the related products for the specific market area.The Customer Service Representative will create a clear focus on growth of Market Area sales of the related products via proactive actions and initiatives. Thinking in terms of a high service and support level and building confidence, Customer Service Representative will liaise with Product Support Group, Site Account Manager, and the Regional Sales Manager.JOB DUTIES AND RESPONSIBILITIESHandles inquiries, quotes, and sales orders.Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.Verify customer and order information for correctness, checking it against previously obtained information as necessary.Expedite orders when necessary to obtain 100% delivery to schedule.Check inventory records to determine availability of requested merchandise.Maintains and improves spare parts item data in ERP system.Pricing of spare parts according to Metso Outotec policy.Receive and fill orders for partsFill customer orders from stock.Knowledge of principles and processes for providing customer. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Maintain and improve technical knowledge in selected products and technologies.Actively seeks ways to help customersUse good judgment in all situations; always demonstrate a 'can do' attitude regardless of requestBe accountable; take responsibility forany problem and resolving it to the customer's satisfactionMonitoring/assessing performance of yourself, other individuals, or organization to make improvements or take corrective action.Warranty support and problem solvingEstablish and maintain a good company image by ensuring all MO customer contact points get a high competence service and up-to-date sales support
