**CUSTOMER SERVICE SPECIALIST.**
**ESSENTIAL RESPONSIBILITIES**:
- Maintains top level customer requirements to drive total manufacturing requirements.
- Collaborate to Improve Customer Lead Times and On Time Delivery Customer Requirement.
- Analyzes customer requirements and creates level-load schedules (if applicable), which satisfy customer requirements and provide a smooth production flow through work centers.
- Creates/submits production schedule options to Production Manager for approval.
- Minimizes inventory levels by accurately managing customer requirements.
- Leads the process for sales order change management resulting from changes in quantity, design configuration, part number, Change in Design effectivity and schedule dates.
- Provides MRP oversight and is the SME for MRP related issues, training, and accuracy.
- Working with Operations, leads slow moving WIP process to ensure WIP is flowing through production.
- Supports the Operations team through the analysis and creation of relevant reports.
- Works with Operations to monitor production output against customer requirements.
- Analyzes currents systems and submits proposals for implementing improvements if necessary.
- Using customer schedules, leads exception message reduction process to ensure system accuracy.
- Designs, modifies, and develops high level business processes and improvements.
- Maintains a clean work environment (including assigned storage and cleaning duties) in full compliance with company standards, customer, and government regulations.
**SKILLS**:
- Bachelor's degree with an emphasis Industrial Engineering, or equivalent combination of education and experience required.
- 5 + yrs exp in planning, coordinating and scheduling production operations or an equivalent combination of work-related experience
- Experience and knowledge with S&OP, ERP systems, DRP/MRP and Planning BOM's is highly desired
Excelleent people skills
- needs to work with people locally and with other fucntions within AE outside of Mexicali
Excellent Organizational skills.
- Background in labor and equipment capacity planning is preferred
- Supply Chain certification preferred (APICS, ISM or CPSM)
- Understanding of production plans and rough-cut capacity planning would be useful
- High competency level in use of Microsoft Office (Excel, PowerPoint, Word, as a minimum)
- Bilingual: English
- Spanish
**EXPERIENCE**:
- 5 + yrs exp in planning, coordinating and scheduling production operations or an equivalent combination of work-related experience
**EDUCATION**:
- Bachelor's degree with an emphasis Industrial Engineering, or equivalent combination of education and experience required.
- Supply Chain certification preferred (APICS, ISM or CPSM)
