Customer Service Specialist

As a Customer Service Specialist, you will oversee and/or perform demand planning for a specific operations area through direct communication with Customers, Commercial and Production Planning departmentsYOUR ROLE:- Oversees sales order management- Oversees customer service workflow process- Prepares and presents global demand plan for short term- Coordinating transportation/logistics with shipping department and Customer- Assure daily communication flow with customers to fulfill their requirements and information needs.- Oversees CS Team forecasting for current plus 3 monthsYOUR PROFILE:- Bachelor's degree on Business Administration, Engineering or related areas- Previous relevant experience on production planning and/or master production scheduling functions- Strong analytical, decision making, team-oriented skills- English 80%- SAP knowledge (preferred)