Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Position: Customer Service Specialist
Location: Monterrey, Mexico (Hybrid - Home and Office working)
**Responsibilities**:
As a Customer Service Specialist, your main responsibilities will include:
- Assessing the needs of employees through targeted questioning
- Gathering personal information and details about the individual requiring care
- Providing clear explanations of the issues and needs
- Obtaining desired geographic locations for referral searches and any personalized criteria
- Delivering high quality customer service through written and verbal interactions with our clients and providers
- Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
- Performing quality assurance callbacks to our clients
- Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
**Requirements**:
**Qualifications/Skills**:
To excel in this role, you will need the following qualifications and skills:
- Bachelor's Degree
- Strong written and spoken communication skills in both English and Spanish
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Proficient in conflict resolution skills
- Ability to organize and prioritize effectively
- Outstanding organizational, relationship-building and interpersonal communication skills
**Our Promise to you**:
- We will create an environment where you can bring your authentic self** **to work.
- We will treat you as a professional deserving of respect, kindness, honesty and trust.
- We will equip you with the tools you need** **to exceed expectations and provide opportunities for you to grow professionally.
- We will recognize your unique perspective** **and provide you with ways to improve WPO.
- We will celebrate your achievements** **and recognize mistakes as learning opportunities.
- We will conduct business with integrity and transparency.
WPOHP