Customer Service Specialist (English/Spanish) Cdmx

Detalles de la oferta

.OverviewDo you want a job where you can show up and make a difference in the world every day?
Are you ready to join a dynamic, mission-driven company?
At Alexandra Lozano Immigration Law (ALIL), we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions, and aggressive legal strategies.Apply today to join our team and become a part of our mission!Are you passionate about making a tangible difference in people's lives?
Join our team as a Pre-Intake Specialist and be the guiding force for our clients as they navigate their legal journey.In this role, you will:Play a vital role in the early stages of client intake, providing critical support to attorneys and legal teams.
By effectively gathering information, conducting preliminary case assessments, and maintaining accurate records, you will contribute to the smooth functioning of the firm's intake operations and assist in determining the viability of potential cases.Onsite job in Virreyes, Interlomas - CDMXWork Schedule: The schedule for this role will be rotating based on work requirements, with shifts distributed between Monday to Saturday.
Please note that employees will always have two days off per week, which may not necessarily fall on consecutive days.The rotating shifts are as follows (all times are in CDMX Timezone):9:00 AM to 6:00 PM10:00 AM to 7:00 PM11:00 AM to 8:00 PMCandidates must be flexible and available to work within these rotating shifts.ResponsibilitiesClient Intake: Interact with potential clients and gather necessary information during the initial intake process.
Conduct interviews, ask relevant questions, and collect key details about potential cases.Case Assessment: Evaluate potential cases based on predetermined criteria and guidelines.
Analyze the facts presented by potential clients and assess the viability and merits of the cases.Documentation and Record-Keeping: Accurately document client information, case details, and any other relevant data in the firm's case management system or intake software.
Maintain organized and up-to-date records of potential cases.Communication and Follow-up: Communicate with potential clients to gather additional information, clarify details, and provide updates on the status of their case assessments.
Ensure timely and professional communication to maintain client satisfaction.Legal Research: Conduct basic legal research to gather information related to potential cases.
Identify relevant legal issues, statutes, and regulations that may impact the viability of the cases.Referral Management: Assess potential cases that may fall outside the firm's practice areas of expertise.
Provide appropriate referrals to other attorneys or legal professionals when necessary.Client Education: Explain the firm's services, legal processes, and potential outcomes to potential clients


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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