Customer Service Specialist I

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:- On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI's are STR, CES, FCR, and efficiency.- Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey- **Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries**:- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. **Customer visits might be required**:**Salary**: $1.00 - $2.00 per month