Customer Service Specialist I

Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. Help Resideo be the customer's top choice by supervising an effective Customer Service Organization. Build up your business acumen while learning to address customer needs. Drive efforts to solve complex problems for the customer.

**JOB DUTIES:
- Manage Returns.
- Review and distribute Forecast Reports.
- Order Processing.
- Fulfilment of customer order reports.
- Order Follow up. Provide Excellent customer service to our ADI Nation Accounts.

**YOU MUST HAVE:
- Bachelor's degree, or equivalent. Some experience in the field.
- A high attention to detail.
- Self-Motivation. Advanced English

**WE VALUE:
- Excellent organization skills. Experience with ERP, Customer Portals, Oracle, Excel, Salesforce and integrated reporting systems.

**WHAT'S IN FOR YOU**:

- Great work environment and exceptional Resideo benefits Ability to grow into different areas of the organization based on expertise and interest.

LI-AA1

LI-Hybrid