Customer Service Specialist Ii

Responsibilities:

- Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
- Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
- Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
- Process customer orders/changes according to established department policies and procedures in a timely and accurate way.
- Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.

**What your background should look like**:

- Strong interpersonal skills and ability to consistently demonstrate working in a team
- Bachelor's degree strongly preferred.
- Minimum 3 years' experience in Customer Service related role.
- Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Ability to work with all levels within the organization in a fast paced environment.
- A process improvement focus that includes time management, attention to detail and organizational skills
- Excellent interpersonal and communication skills (English is a must)
- SAP & sales force knowledge is required.
- Experience with Automotive, Commercial Vehicles or Appliance customers.
- Location: Virtual Location/Home Office (México).
- #LI-Remote

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork