Customer Service Specialist Ii - Hybrid

About HireRight:Overview:**Role Purpose**:**Responsibilities**:**Responsibilities**:- Field and resolve issues of low to moderate complexity; escalate more difficultissues- Provide great customer service to ensure every contact feels they are important.- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.Qualifications:**Education**:- H.S.
Diploma Required- Associates Degree or Higher Preferred**Experience**:- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry- Excellent written and verbal communication skills in English including proper grammar.- Typing at 30 WPM- Listening Skills- Strict Confidentiality Standards- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.- Demonstrated ability to provide a high level of quality customer serviceWhat do we offer:Additional Benefits Include:- Christmas Bonus- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.- Food Voucher + Meal Bonus- Generous Vacation Program- Monthly Transportation Allowance / Payment of Teleworking Expenses- Insurance for major medical expenses- Business Casual Attire- Generous Referral Program- Professional Growth.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / Disabilities