Customer Service Specialist Ii - Hybrid

About HireRight:
Overview:
**Role Purpose**:
**Responsibilities**:
**Responsibilities**:

- Field and resolve issues of low to moderate complexity; escalate more difficult issues
- Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

Qualifications:
**Education**:

- H.S. Diploma Required
- Associates Degree or Higher Preferred

**Experience**:

- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
- Excellent written and verbal communication skills in English including proper grammar.
- Typing at 30 WPM
- Listening Skills
- Strict Confidentiality Standards
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
- Demonstrated ability to provide a high level of quality customer service

What do we offer:
Additional Benefits Include:

- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.
- Food Voucher + Meal Bonus
- Generous Vacation Program
- Monthly Transportation Allowance / Payment of Teleworking Expenses
- Insurance for major medical expenses
- Business Casual Attire
- Generous Referral Program
- Professional Growth.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.