.Company:Qualcomm Intl Inc., Mexico Branch OfficeJob Area:Service & Support Group, Service & Support Group > Customer ServiceGeneralSummary:General Job Summary:Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age, and this is where you come in.Key Duties & Responsibilities:Utilizing Qualcomm systems, manages end to end customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, finance related questions, export compliance, product commercial information for external customers/accounts.- Provides customer facing support from new customer creation, product/service contract and order management, forecast entry to shipments/returns support- Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption- Order Management (Purchase Order Entry, Change Orders, and scheduling), proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment- Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance to resolution- Regular interface with Product Lifecyle team to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO) products- Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) within the region, as needed or requested by the Account Management Team- Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed- Organizes plans and participates in sales meetings as requested, special projects, and regional worldwide customer service team meetings- Monitors and reports on progress against department and personal goals- Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested- Performs other related duties as requested- All Qualcomm employees are expected to actively support diversity on their teams, and within the CompanyMinimum Qualifications:- Requires minimum 5-7 years related experience in Customer Service in a technology-oriented industry