Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Primary Purpose:
The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Take ownership of any inquiry, issue, problem, or error that could potentially impact the policyholder or Independent Agent and determines appropriate course of action
Answers inbound calls and fields questions pertinent to an existing insurance policy and determine appropriate course of action
Initial point of contact after the sale of the policy includes but is not limited to recognizing exposure and asking the appropriate, probing questions
Document specific details of call interaction, processing endorsements and Department of Motor Vehicle filings, answering billing questions and taking payments, excellent phone etiquette, dedication to customer service, and strong problem solving abilities
Answer policy level requests for Health such as policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds (Health)
Access policy details to determine extenuating circumstances including but not limited to: providing coverage information and explanation, answer complex billing questions, process policy changes accurately, and collect pertinent underwriting information to ensure the correct premium is assessed on the policy
Handle most situations independent of a supervisor with ability to resolve conflicts and empathize with customers
Share feedback when training opportunities are identified
Promote teamwork through consistency, reliability and group cohesiveness
Consider process improvements on a continuous basis and shares opportunities with Leadership
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess effective verbal and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently as well as in a team environment
Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
Ability to adapt to new situations and learn quickly
High level of flexibility in a constantly changing
Ability to multi-task and manage several systems on a daily basis
High degree of dependability, motivation and flexibility
Desired Skills:
Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products
BilingualAt Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together. In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841
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