Job Summary:Oversees customer service operations within assigned scope of responsibilir one or more of tllowing processes:Receiving orders, order entry, purchasing, invoicing, backlog, order tracking, status communication and other customer service activities. Provides oversight and direction regarding assigned teanancial and operational activities.Principal Responsibilities:Ensures effective process utilization by reviewing and analyzing metrics to ensure accuracy and timeliner all operation related supponctions. Identifies areas where additional opportunities exist to improve operational service levels.Champions continuous improvement activities of assigned processes that lead to increased operational efficiencies and resulting Return On Investment (ROI).Implements new and/or improved processes and procedures. Partners with suppliers and customers on process development, program changes and identifying areas of mutual improvement.Utilizes process knowledge to ensure processes are aligned and comply with all legal, contractual and internnancial controls requirements.Supports business unit operations recast management, reporting and analysis, invoicing and business planning and analysis.Resolves escalated internal, customer and supplier related tool, process, customer complaints or other specific issues.Leads operations and customer business reviews.Other duties as assigned.Job Level Specifications:Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets prioritir the team to ensure task completion. May coordinate work activities with other supervisors.Directs routine andrepetitive operations of team.Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.Collaborates daily with direct reports and peers within similnctions primarir the purpose of exchanging information.Decisions have a direct impact on team operations. Erroneous decisions ilure to achieve results may cause delays in schedules and require the allocation of additional time, people and/nancial resources.Work Importante empresa:Typically 4 years relevant work experienceEducation and Certification(s):Bachelor's degree or equivalent experienom which comparable knowledge and job skills can be obtained.Distinguishing Characteristics: