.**Ayúdanos a construir el DNA de la tecnología.**Position Title: Customer Service SupervisorReports to Department SupervisorRecruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono 656 688 2873Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero 820-10, Chapalita Oriente, 45040 Zapopan, Jal.Classification: Sales/ Customer Service1. SUMMARY OF POSITION: Briefly state the overall purpose of the position in one or two sentences, highlighting the general function(s).Responsibilities include supervising the customer service function such as order processing, customer expediting, returns, large account management, and supervision of Customer Service personnel.2. ESSENTIAL JOB FUNCTION(S): Be specific.Supervises and manages the work assignments of 10-15 Customer Service personnel. Responsible for identifying the training needs of department employees, preparing employee evaluations, administering merit wage increases and handling corrective actions when required. 20Maintains an open line of communications to the Customer Service Manager and to all outside field sales representatives. 10Receives and resolves customer complaints concerning shortages, damages, poor quality, mixed ware, incorrect and incomplete documentation and late receipt of product. Resolution of problems can include coordination of authorization of returns and issuance of credit with divisional contacts. 15Supervises activities such as order entry, expediting, coordination of return authorizations and credit administration with applicable product divisions. 15Implements approved policies/procedures that need to be followed by CSR's. Monitors for compliance. 10Coordinates account activities with the Area Sales Directors regarding specific issues within that territory. 53. OTHER PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES:Refers problems outside scope of responsibility to assigned field sales personnel and/or to Customer Service Manager. 10Maintains files on correspondence, pricing data, open orders and closed orders. 5Interfaces with representatives within their regions to coordinate and resolve any issues. May need to travel. 5Coordinates complex projects. 54. EXPERIENCE: number of years required and specific type of experience.5 years of experience in customer service environment with appropriate supervisory skills.5. EDUCATION: type of degree required, if any, plus specialized technical knowledge or course requirements.BS in business or equivalent in experience.Broad knowledge of a discipline such as marketing, sales management, or business administration.6. DIMENSIONS: number of employees supervised, budget responsibility, product line supervision, sales volume, etc.Responsible for supervising 10-15 people.7. PHYSICAL DEMANDS, WORK ENVIRONMENT AND REQUIRED SAFETY EQUIPMENT: be specific.Typical office environment
