Customer Service Supervisor

Descripción

**Requirement's**:
Level of studies: High school diploma or bachelor's degree.

Experience: 1 year or more as supervisor in contact centers/call center/customer service

Open to work 100% presential.

English advanced must needed (B2).

Excellent communication skills.

Leadership.

Pc skills.

**What would you do?**
- Have extensive knowledge of the products offered, as well as the systems used to provide customer support.
- Ensure that the established objectives are met.
- Efficiently manage staff schedules.
- Maximize negotiations and minimize escalations.
- Supervise, evaluate performance, provide feedback, and develop the team under your supervision.
- Identify, resolve problems, and correct errors related to daily operations, providing a description of these issues and their solutions.
- Prepare reports to support management.

Tipo de puesto: Tiempo completo

Salario: A partir de $30,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Seguro de vida
- Vales de despensa

Idioma:

- Inglés (Deseable)

Lugar de trabajo: In person