Descripción y detalle de las actividadesPOSITION RESPONSIBILITIES: Primary responsibilities are resolving customer product issues over the telephone provide training and coaching to others team members in supporting customers; assist in data entry tocustomer service databases; this is a full-time position for our high season call volume. RESPONSIBILITIES INCLUDE: - Assist Customer inquiries related to Online Store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support. - Coordinate efforts related to Online Store Chat Support - Act as a liaison between internal departments to resolve Customer inquiries. - Maintain an excellent relationship with Customers by assuring a professional, courteous communication in a prompt fashion. - Enter data into the system regarding Customer orders, returns and credits adhering to Customers' requests following company's policies and procedures. - Report to the proper channel any findings related to system issues and Customer complaints. - Focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on Customers and the Company. - Deliver training to Teammates. - Support other projects within the Customer Service Group.Experiência y requisitosMINIMUM QUALIFICATIONS: - Available to work on weekends. - Excellent communication skills both written and verbal in English to communicate with External and internal customers, or other groups within the company - Previous experience with E-Commerce, EDI, CRM and ERP platforms. - Telephone customer service experience - Ability to work in extended periods on the telephone helping customers, including customer follow up. - Proactive problem - solving approach. - Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker) - Experience with MS Office tools - Require a high school or technical degree. DESIRED QUALIFICATIONS: - BS or BA degree in a technical or a related field - Ability in working with high end technical troubleshooting support groups. - Advanced computer skills - Previous experience in Irrigation Systems - Leadership and project management skillsOrganizaciónEnsambles Hyson, S.A. de C.V.GiroMaquiladora (Export.)Actividad principalManufactura de productos de irrigación.Número de empleados1**Área** Atención a Clientes**Contrato** Temporal**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Preparatoria**Sexo** Indistinto