-OVERVIEW--The Customer Service Supervisor is responsibr hiring and supervising a customer services group, provide excellent customer service to the global Rain Bird distributors, technical product support, order entry, International logistics and compliance, administrative support on large scale data review and presentation using Excel and other internal tools. The customer service supervisor is responsibr accurate system setur all saleable goods in the most efficient manner ensuring a positive interaction between Rain Bird and the customer.-POSITION RESPONSIBILITIES INCLUDE--:
Oversee the Group of CSR-s supporting distributors, contractors and homeowners in phone support, service, order entry, billing, Electronic Data Interchange (EDI), marketing programs and/or Retailers yearly programs and other sales and servinctions as necessar the assigned customer base Domestic and International Communicates customer Importante empresa, standards and expectations to staff and provide coaching and suppor improvement Responsibr minimizing service-related delivery delays Oversees returns goods requests, other service issues and any other adjustmenr customers. Responsibr Recruiting of Temporary and Core staff Implement and review call center policies and procedures Handles administrative processes such as, payroll, yearly performance appraisals, corrective actionplans Develops the yearly planning Handles especial projecom development to implementation Preparers report about Service metrir Management Responsibr new hiring Confidencial--MINIMUM QUALIFICATIONS--:
Ability to effectively prioritize work and project tasks years
- Importante empresa as Customer Service Supervisr, order entry, call center inbound/ outbound operation and perhaps inside salr customer within the United States Excellent customer service skills. Strong verbal and written communications skills Excellent problem-solving skills with the ability nd and recommend to business needs Self-starter with good organizational skills and able to handle multiple tasks Ability to travel as required through the United States Bachelor-s Degree in Business or a --DESIRED QUALIFICATIONS--:
Master-s Degree in Marketing, Management Information Systems and/or Possess working knowledge of Irrigation products, systems and customers Demonstrated success working in a team environment and leadership skills Able to address and solve problems to deliver timely to customersTipo de puesto:
Tiempo completoSueldo:
$. $. a la semanaHorario:
Turno de horasEducación:
Licenciatura terminada (Obligatorio)Confidencial:
Customer Service in Call Center:
años (Obligatorio)Idioma:
Inglés Avanzado (Obligatorio)