.Acrelec is recruiting talents for tomorrowCustomer Service Supply Chain Specialist – LATAM Full time Mexico 1 year ago About AcrelecAcrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware and service expertise, we develop and integrate new platforms that increase customer engagement, optimize efficiency and improve operations. Our 900 employees around the globe collaborate with our customers and partners to design, create and build the world's leading smart stores. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results. ROLE PURPOSE Coordinates shipments and works to improve supply chain processes at Acrelec LATAM organization. Procures materials and manages order prices and quantities; receives shipments and organizes inventories; forecasts demand, responds to changes in demand, and resolves supply chain issues. Communicates and supports cross-functions, is a key contributor and the direct line of contact for customers during the sales order process. In this role, the mindset is detailed and analytical, continually assessing current practices to optimize the sales order process.The core responsibilities are customer and inter-departmental interaction, entering database quotes, order accuracy, the collection of payment, order tracking, data administration and maintenance of portal reporting accounts. The Order Management Specialist is a driving force for operational excellence, and reports to the Sales Operations Manager. RESPONSABILITIES Responsible for creating the customers and prices in the ERP with Sales team inputs.Responsible for Sales order validation and entryCreate and submit purchase orders for LATAM customers then complete the purchase orderreceipt within the system at time of order fulfillment and customer pick-up.Following Up with the factories in Europe/China/USA the PO's.Coordinating the customers pick up and cross trade flow.Coordinating with accounting team to follow up invoicing between factories and customers.Ensuring the Data ERP maintained and Open PO's scheduled in accordance with deliveries.Ensuring Sales Orders and Purchase orders corrects, Price, P/N, incoterms.Responsible for the creation of commercial invoices and the subsequent internal and external communications to the related partiesManage customer order tracking numbers; inform customer of shipping date and/or if something is missing from the order or if there is a possible delay.Process customer and account source documents by reviewing data for deficiencies; resolve discrepancies by using standard procedures.Understanding and retaining product knowledge including Bill of Materials, computer components, and softwareCommunicates material availability date and location directly to the customer