Customer Service Support

**Position Description**:Provides customer service support for Victory USA parts and service department by obtaining, analyzing, and verifying the accuracy of customer requests for parts and/or service in a timely manner. Initiates and implements corrective action as needed to ensure customer satisfaction is maintained while meeting customers' needs and expectations. will be responsible for placing sales orders at our ERP, reviewing and following backorders, invoice to our customers in a daily manner, reviewing and cleaning order status reports, and working with our local operations as assigned.This position supports USA operations, but is located at the COE in Guadalupe Nuevo Leon (Monterrey facility), is required to work onsite.Requirements:Bachelor's DegreeFully Bilingual (English/Spanish)At least 2 years of experience in a similar roleExcellent phone etiquette and excellent verbal, written, and interpersonal skills (English)Customer Service orientedProblem-solvingAble to identify the urgency of tasks and can prioritize the various tasks/ demands accordingly.Excellent organizational skillsDetail orientedProficiency in Office 365 (Outlook, Team, Excel), ERPEssentials function/Job duties:Primary responsibility will be Sales Orders EntryManage Backlog and follow Backorders.Manage Customer Stocking AgreementsProducts, cross reference, and price list maintenanceProvide knowledgeable answers to questions about product, pricing, and availability.Proactively identify possible issues impacting customer delivery dates and work with cross-functional teams to mitigate risk.Daily and periodical invoicingNetStore setup.