Customer Service Team Lead

Detalles de la oferta

Gain full access to exclusive job listings from leading companies worldwide.Verified, High-Quality Jobs OnlyNo ads, scams, or junk-just genuine opportunities.Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.Exclusive Resume ReviewReceive expert feedback with personalized suggestions to enhance your resume.Title: Customer Service Team LeadJob Purpose:The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in a timely manner according to the company's standards.Main Duties and Responsibilities:Overseeing daily Customer Services operations and monitoring level of service provided.Monitoring all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time frames.Advising customers daily of any services related issues (Customs detentions, ETA flights/trucks).Working with customers daily with the aim of developing an excellent working relationship.Analysis of repetitive operational problems and development of possible service solutions.Advising customers of the latest booking times and documentation required.Booking shipments using the Marken booking system.Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales.Supplying customers with Marken Service information.Providing potential customer information to the Sales department.Arranging Customer Services shift roster.Attending management meetings weekly.Attending meetings with customers if required.Assisting auditors if required.Requirements:Bachelor's degree in Business Administration or equivalent.3 years of proven experience in a customer service role.Intermediate level experience in Microsoft Office Suite (Excel, Word, Outlook).Courier and/or Air Freight Industry experience.Excellent communication skills and the ability to influence others.Excellent problem-solving and prioritization skills.Ability to collaborate across multiple levels of the organization.Flexibility in working hours required, including weekend coverage as needed.Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.Moving Our World Forward by Delivering What Matters.#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Ejecutivo/A Telefónico/ Banorte / Fines De Semana

Broker de seguros solicita Ejecutivo Telefónico de fines de semana. Somos una marca empleadora que trabaja con 20 de las aseguradoras más importantes en Méxi...


Centro De Atracción De Talento - Veracruz

Publicado 13 days ago

Ejecutivo/A Telefónico Pepsi

GRUPO GEPP (PEPSI), Empresa en desarrollo con un portafolio de marcas líderes y consumo masivo a nível nacional, y más de 40,000 colaboradores, te invita a f...


Gepp - Veracruz

Publicado 13 days ago

Customer Service Agent Chapultepec

Customer Service Bilingüe en Chapultepec ¡UNETE AL GRAN EQUIPO BILINGÜE! YA ESTAMOS UBICADOS EN CHAPULTEPEC, EXCELENTE ZONA DE LA CDMX ¡CONTRATACION INMED...


Bin Rh - Veracruz

Publicado 13 days ago

Asesor Telefónico Atención Al Cliente

"LABORATORIO MEDICO POLANCO, UN GRAN LABORATORIO HECHO PARA GRANDES PERSONAS COMO TU" AGENTE TELEFONICO (ATENCION A CLIENTES) Zona de trabajo: Col. Roma No...


Laboratorio Médico Polanco - Veracruz

Publicado 13 days ago

Built at: 2024-12-22T01:03:12.923Z