.**About HigherRing**:At HigherRing, our mission is to be a catalyst for a more sustainable world by hiring savvy workers to power growing businesses. We represent clients mainly in the purpose-driven space and are proud to be a certified B Corp. Our team works hard every day, and uses all of our intellectual capital, to make our client businesses successful because we know that our efforts are magnified by the work they do to make the world a better place.**We are recruiting for the future and building a pipeline for upcoming client needs.**Role Responsibilities:A Team Member's essential job duties include, but are not limited to:- Understand the client's top priorities and do your best to deliver on those in every interaction- Manage customer inbound and outbound calls and other communications in a timely manner- Resolve customer issues in a non-scripted style, providing a thoughtful customer experience and a swift resolution- Attempt to fully resolve customer issues at the first opportunity, only escalating the ticket when appropriate and practicing next communication avoidance (communicating to pre-solve any possible situations that could arise where the customer may have to contact us again back)- Maintain clear ticket queues and offer support to team members, when workload allows- Work with HigherRing Leads and Managers to ensure the delivery of proactive customer service- Note recurring issues; escalate as necessary to the responsible Lead or Manager- Demonstrate a non-biased and genuinely helpful attitude- Think and act positively and creatively to deliver support that goes above and beyond customers' expectations- Act as a brand ambassador and live the client's and HigherRing's values in every customer interactionQualifications and Requirements:- Fluency in oral and written English; second language is a plus- Dedicated and dependable work ethic- Keen problem-solving skills, and the ability to think on your feet- Strong active listening skills- Ability to use positive language to help customers know that they are being heard and that their problems will be solved- The ability to maintain a positive attitude even on a tough day- Attention to detail in written communication using professional language and spell-check to ensure quality communications- Computer skills, including familiarity using multiple browsers, tabs, window navigations, and instant messaging tools