Customer Service Tecate

Customer Service Representative -Tecate

**What you'll do**:

- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide "white glove service" to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively direct, coordinate, and follow up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Management

Account follow up

**What you'll need**:

- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge of CRM systems such as Sales-Force, Oracle, and Microsoft Dynamics among others.

**_ Schedule_**

**_ Monday - Friday from 7 am till 5 pm._**

**El Bajio Industrial Park, Carretera,**
**Tijuana - Tecate Km140, Parque Industrial El Bajio,**
**21503 Tecate, B.C., Mexico