.ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.RESPONSIBILITIES: Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products. Respond promptly and professionally. Analyze client issues to determine if resolution can be found on initial call or if second level support is required. Support and install upgrades and assist in all technical problems (i.E. performance, security, etc.) for the ADP supported products. Effectively troubleshoot, replicate, and develop workarounds for client issues. Document and communicate the results to the client and/or Corporate Development. Maintain appropriate records of client contact through the CRM system. Use Knowledge Management database to locate solutions to issues. Ensure case notes thoroughly detail the problem/resolution, are comprehensive of the issue, and are professional. Provide on-site assistance on issues that could not be resolved via remote tools, i.E. deliver service packs, set up reports, install or upgrade software or develop custom solutions for all client server products. Refer performance issues related to client infrastructure integration to a peer with specialization in the particular platform or application (Citrix, LAN/WAN, Client Server, etc.). Provide complex technical expertise for industry standard database applications, i.E. MS Access, Oracle, MySQL, MS SQL Server, etc. Gather client databases and environment variables and recreate client scenarios in a PC Lab environment in an effort to resolve complex database issues. Assist in new product pilots and rollouts to other departments and clients. Act as liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner. Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues