Customer Service Technician

SUMMARY:Responsible for providing support to Customer Care Managers on their daily tasks such as production reports, data control and meeting scheduling.REQUIRED EDUCATION:- High school finished- Bachelor in progress (Engineering or Business Management preferred)EXPERIENCE, KNOWLEDGE, SKILLS & ATTITUDES:- Bilingual English & Spanish (at least 50% required)- Microsoft Office (required)- MRP System - BPCS (Desired)- Ability to work in a stressful time driven environment.- Ability to effectively prepare and present information to customers, management, and work groups.MAIN FUNCTIONS & JOB AUTHORITY:- Give visibility to upper management based on data and results.- Fully oriented in following up the execution of actions committed with our customers and upper management.- Organize all the recovery plans for escalated customers for Customer Care Manager visualization.- Spread customer production and quality plans to shop floor level.- Organize and standardize visual boards for daily production on Critical PNs follow up- Audit Customer production/launch/quality plansAuthority to- Request specific data needed to report the exact and effective data on the reports delivered.- Demand production and quality supervisors to follow up customer plans and align them in customer priorities.KEY ACTIVITIES OF THE POSITION:- Develop tools & process to provide a better data analysis and communication between plants and Customer Care Manager- Generate daily reports for progress visibility on production and recovery plans.Tipo de puesto: Tiempo completoSalario: $1.00 - $2.00 al mesPregunta(s) de postulación:- utilizas excel avanzado?Idioma:- Inglés avanzado (Deseable)Lugar de trabajo: Empleo presencial