Customer Service Technician Ii

**Job Summary****Location**: Remote**Key Responsibilities**:- Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:- Spam/Security analysis and recommendations- Desktop Client/Mobile Device troubleshooting- Account and Billing related inquiries- Support users in use and troubleshooting of Microsoft products**Qualifications**:- Exhibits a strong desire to learn technologies.- Outgoing personality with great attitude.- Highly organized, quick learner, and an ability to work in a team environment.- Possess strong written and verbal communication skills.- Required: High school diploma or equivalent- Technical certifications MCSA for Office 365, A+, Network + are desirable- Customer service and phone call experience.- Experience with help desk/ticketing systems- Certifications in relevant work- English advanced and fluent proficiency**Discover your inner Racker**: Racker Life- **Role can work remotely in the states of Ciudad de Mexico, Estado de Mexico, Jalisco You need to be based in Mexico at one of these locations.**LI-GP1- #LI-Remote**About Rackspace Technology****More on Rackspace Technology