Customer Service Technician Ii

Detalles de la oferta

**Job Summary****Location**: Hybrid - Mexico City**Key Responsibilities**:- Handles customer support requests primarily via phone, chat, and tickets.- Escalates support requests, as necessary, to appropriate escalation path.- Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.- Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.- Creates and maintains customer loyalty by serving customers above and beyond their expectations.- Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:- Spam/Security analysis and recommendations- Desktop Client/Mobile Device troubleshooting- Account and Billing related inquiries- Support users in use and troubleshooting of Microsoft products**Qualifications**:- Exhibits a strong desire to learn technologies.- Outgoing personality with great attitude.- Highly organized, quick learner, and an ability to work in a team environment.- Possess strong written and verbal communication skills.- Required: High school diploma or equivalent- Technical certifications MCSA for Office 365, A+, Network + are desirable- Customer service and phone call experience.- Experience with help desk/ticketing systems- Certifications in relevant work- English advanced and fluent proficiency**Discover your inner Racker**: Racker Life- **This opportunity is a permanent hybrid position, and you need to be based in Mexico City or the State of Mexico.**LI-GP1LI-Remote**About Rackspace Technology****More on Rackspace Technology


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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