Customer Service + Upsell Bilingual Agent

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Customer Service Consultants in this role get to**:**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.**Qualifications**:**- High school diploma or GED- Demonstrated ability to perform at a high level, to support our high volume of inbound calls- Excellent verbal and written communication skills; proficient reading skills required- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required- Prior customer service experience preferred