A fast-growing start-up headquartered in Sancisco, CA, USA in the heart of Silicon Valley.
We recruit worldwide as our customer base is global.
All employees outside Sancisco headquarter work remotely.Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual drivr non-English speak clients.Our market is the world.
Our customers are everywhere.
Our platform and apps are built on the cloud.
We have endless exciting problems to solve and we only use the best and latest technology.Position:
Sr. Services Agent you will be doingSecond-level attention of passenger-s complaintsHandle and monitor complaints data daily.Improve service.Monitor driver/ transport company services qualityProvide initiatives to help Elife improve serviceData management skill llow u complaints, approval all complaint, SOP etc.
we-re lookirQuality Managers must have prior Importante empresa in analyzing and performance.Is empathetic and has high emotional intelligence7- years of Importante empresa in AssuranceStrong communication skills, including the ability to listen effectively, confidently, and diplomatically express opinions and present effectively to varied audiencesExperience with a QA platform such as MaestroQA, Stella Connect, etc (prefere)Professional English level5- management call center ,handle complaint, build up standard, stronger in data management.Professional in Excel, wordAble to work days a weekTransportation or travel industry Importante empresa is huge plusResponsibilities:
CS Assurance will partner with support and operations leadership to develop a program that reflects the organization-s values while contributing to individual team goalsHas deep expertise in all aspects of service assurance including industry standards and trendOperates proactively and enjoys solving problemsIs excited about making a large-scale impact inst-growing organizationRecognizes patterns and trends in dataShares a passir helping others succeed and growExcels at project managementPartner with the Confidencial team and support managers to help prioritize initiatives based on QA insightsFind opportunitir additional Confidencial & development by gathering and reporting trends and knowledge gapsBuild and distribute reports to leadership on metrics and agent performanceCollaborate with cronctional teams to provide a continuoedback loop related to desired competencies, process, and product observationsContinuously assess and evolve program based edback and metricsMaintain a working knowledge of the entire customer Importante empresa operation and update program accordingly, as-neededBuild deep relationships with Community leadersSolve complaints, monitor agent call performance, gathering complaints data, improve the SOPSalary:
$, MXN monthly base - 6000 MXN KPI according to performance