Customer Services Rep

Descripción y detalle de las actividades
Main responsibilities
-Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
-Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. -Updates databases with status of returned materials issues and accounts for returns inventory.
-Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
-Ensure service information accessible by sorting and filing documents/forms.
-May schedule field service repair calls.
-Handles requests for additional company materials.
-Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Experiencia y requisitos
-Previous experience in a related job position is value added, less than one year is good.
-High school (preparatoria, bachillerato) or equivalent.
-Please DO send your resume at English to expedite your participation on this process.
-This position is working at the facility.
Beneficios
Beneficios de acuerdo a la LFT
Fondo de ahorro
Seguro de vida
Caja de ahorro
Transporte