Job Summary
**Responsibilities**:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.)
resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%Requirements-High School Diploma; BA Degree preferred
- Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English
- MS Office IntermediateSkills-Basic understanding of the auto finance industry.Empathetic with difficult situations
- Active Listening-Customer Focus-Good Grammar and Communication Skills
- Problem Solving and Negotiation Skills
- Tolerance to work under pressure
- Emotional Intelligence
**Schedule**:Availability to work 48 hrs per week*Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12;00 pm
- Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months._
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition._
Tipo de puesto: Medio tiempo
Salario: $14,000.00 - $15,500.00 al mes
Horario:
- Incluye fines de semana
- Lunes a viernes
Prestaciones:
- Días de paternidad superiores a los de la ley
- Seguro de gastos médicos
- Teléfono de la empresa
- Uniformes gratuitos
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
- Bono mensual
Idioma:
- Inglés (Obligatorio)