**Responsibilities**:
1.
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.)
resolving inquiries, handling complaints and walking them through the correct process according to their original request.
3.
Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
4.
Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further callbacks.
5.
Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
1.
High School Diploma; BA Degree preferred
2.
Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
3.
Fluent English written and spoken
4.
MS Office Intermediate
**Skills/Competencies**:
1.
Basic understanding of the auto finance industry.
2.
Empathetic with difficult situations
3.
Active Listening
4.
Customer Focus
5.
Good Grammar and Communication Skills
6.
Problem-Solving and Negotiation Skills
7.
Detail and objectives oriented
8.
Emotional Intelligence.
**Schedule**:
Availability to work 48 hrs per week
- Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12;00 pm
Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico