Customer Services Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?

**Requisitos**
- Lic. Comercio Internacional / Administración de empresas o afín.
- Ingles Avanzado.
- Conocimiento en cadena de suministro.
- Experiência en servicio al cliente.

**Funciones** del** **Rol**
- Supervisar la correcta ejecución del proceso de cotización, seguimiento, rastreo, entrega y facturación de productos y servicio al cliente.
- Proporcionar análisis básicos y especializados de las operaciones de servicio al cliente, como tasas de éxito, resolución de problemas, requerimientos de recursos, facturación.
- Establecer relaciones efectivas con clientes internos y externos para identificar oportunidades, resolver problemas.
- Asistir con el desarrollo de objetivos de servicio al cliente, proyectos o programas multifuncionales que incluyen presupuestos, plazos, materiales, personal y otros requerimientos del proyecto.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.