.GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.Gpstrategies.Com.Job SummaryThe Customer Care Plus Specialist plays a key role in managing special customers such as ambassadors and corporate fleets, ensuring an exceptional experience from first contact to problem resolution. This role involves coordinating requests, resolving escalations, maintaining strong customer relationships, and working closely with internal teams to ensure satisfaction and compliance with service level agreements.Requirements:Previous experience in customer service, special account management or similar roles.Advanced communication and negotiation skills.Ability to manage multiple priorities and solve problems effectively.Detail oriented and analytical skills.Main Activities:Create a structured and efficient process for special customer service such as ambassadors or corporate fleets, from the first interaction to problem resolution, ensuring a consistent and quality experience.Assure proper flow to satisfy customers' requirements in every point of contact.Serve as the main point of contact for all account-related inquiries and escalations.Coordinate and prioritize incoming requests and issues from special customers, being the main and unique point of contact until the issue is resolved, collaborating with internal teams to ensure seamless execution of the request.Develop and provide regular status updates and reports to clients regarding their accounts.Maintain customer satisfaction index rating and service level agreements to resolve conflicts as they arise.Collaborate with sales and marketing teams to identify cross-selling or upselling opportunities within special accounts.Continuously improve processes and procedures to enhance the overall client experience.Develop and maintain strong, long-lasting customer relationships with special customers.Identify opportunities for account growth and recommend additional services or products.Key Skills:Exceptional interpersonal and communication skills, both verbal and written.Capability to work independently as well as part of a team, fostering a collaborative environment.High personal level of ethics.Strong problem-solving abilities and an initiative-taking approach to issue resolution
