.At Emi Labs we are on a mission to increase Frontline Workers' access to professional opportunities.
This is a 2.7 billion population that accounts for 80% of the world's workforce.
They are digitally invisible, as there's little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth.
We're here to transform this by building the infrastructure to make Frontline Workers visible.
Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings.
Emi, our main product, is an A.I.
recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents.
We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures.
About the Customer Success Team At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company.
Our customer success team is responsible for leading the relationship with our clients and ensuring they obtain the best results from our projects together.
Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results.
What you'll be doing You'll be managing the relationships with our enterprise clients, guaranteeing that they get the most out of our platform and become loyal promoters, becoming a trusted partner for our customer's leadership team.
You'll also be in charge of driving adoption through different initiatives, delivering result presentations, and being the voice of the customer inside our organization.
Tasks/ ActivitiesBuild a close and long-term relationship with the leadership team and champions of our clients.Drive user adoption through different tools and activities.Delivering and communicating ROI for our clients throughout the customer lifecycle.Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams.Being the trusted partner for the customer on use-case and product functionality.
What we're looking for:+5 years of working experience and at least 2 years of experience managing relationships with big companies, ideally with enterprise accounts.
Experience in Management Consulting, Customer Success, Account Management, and Business Development, is a plus.Analytical mentality.Impressive executive presence and communication abilities.Strong leadership skills