.The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.Job Description Summary: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the enterprise economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.Job Description:The Customer Success Manager (CSM) position is a critical component of the PayPal Enterprise Merchant Services organization, focused on the Enterprise Accounts segment. The Enterprise Accounts CSM is responsible for maintaining and strengthening the Enterprise Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business.The Enterprise Accounts CSM will proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn. Additionally, they will identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives.The Enterprise Accounts CSM may be called upon to facilitate technical support and/or to provide training on PayPal products and tools. They may also help customers plan and understand the best ways to utilize their software or products based on the customer's business needs or business plans.Responsibilities:Develop and maintain relationships with merchants to drive organic revenue growth through effective communication.Partner with merchants to develop strategy, build trust, and demonstrate the value of PayPal and our products.Proactively deliver value to merchants through ongoing use and optimization of existing products.Manage portfolio growth; prevent churn and decline and identify opportunities for inorganic growth