.The Customer Success Manager (CSM) is responsible for ensuring ongoing success, timely adoption, and extreme satisfaction of our customers. You will work collaboratively with customers, internal teams, and leadership to drive customer adoption, retention, and advocacy. Responsible for the overall account management for the named account or accounts. This includes handling all markets in which the account operates and directing all personnel assigned to the accounts. Build a strong plan and execute and deliver to achieve sustainable growth in the assigned accounts. Provide input into the account strategy and identify regional requirements for business operations in the assigned territory. Manage multiple and changing priorities based on factors such as time constraints, urgency, and business need. Ensure operations align with the Toshiba mission, strategic objectives, and policies.Establish and grow trusted advisor relationships with all key customer personnel, leveraging the Toshiba Team to drive the TGCS solutions involving Hardware, Software, and Services forward. The CSM will also work closely with all other TGCS teams (e.G., Account Executive, Services Sales, Solution Architect, et al) engaged on the accounts, including engaging in new sales initiatives to drive growth within the responsible accounts. As new Solutions are introduced into the accounts, they will participate in resource planning and allocation to meet the obligations resulting from the new or added on Solution.Areas of Expertise & Special Skills:Required Skills:Bachelor's degree with 8+ years of functional experience in solutions delivery.Proven experience in a Customer Success or equivalent customer facing role, preferably in a technology or solutions company. At least 3 years customer facing experience at the customer Director level or above.Strong understanding of retail technology, hardware, and software.Strong leadership and crisis management skills.6 or more years of experience managing customers, personnel, and account profit and loss (P&L).Experience with service quality assurance, service delivery, logistics, finance, billing and contract management.Ability to understand high-level technology concepts and communicate with customer non-IT managers and senior executives.Strong inter-personal and relationship building skills.Demonstrated business acumen to work and lead diverse staff in a multi-cultural remote environment as well as a matrix environment.Strong analytical, written, oral communication and presentation skills – proficiency in written and oral English.Proficient use of technology including MS office programs and Internet resources.Must be able to work flexible hours to accommodate early morning/evening meetings/ teleconferences with different time zones if needed.Strong problem solving and critical thinking skills.Strong project management skills, ability to prioritize activities and work on multiple projects at once